Welcome to Yoru Clothing! We want you to be completely satisfied with your purchase. Please read our Return & Refund Policy carefully to understand your rights and responsibilities.
1. Returns
1.1 Eligibility: Yoru Clothing accepts returns within 30 days of the purchase date. To be eligible for a return, items must be unused, in the original packaging, and with all tags attached.
1.2 Initiating a Return: To initiate a return, please visit our website and follow the instructions in the Returns section. We'll guide you through the process step by step.
1.3 Return Shipping: Customers are responsible for return shipping costs, except for defective or damaged items. Please ensure the package is securely sealed and include the original packing slip.
2. Refunds
2.1 Refund Process: Refunds will be issued to the original payment method within 7 business days after we receive and inspect the returned item. You will receive an email notification once the refund is processed.
2.2 Non-Refundable Items: Certain items, such as gift cards, are non-refundable.
2.3 Late or Missing Refunds: If you haven't received a refund within the specified timeframe, please check your bank account or contact your credit card company. If the issue persists, contact us at [refund@yoruclothing.com].
3. Exchanges
3.1 Eligibility: Yoru Clothing offers exchanges for items that are defective or damaged. If you need to exchange an item, please follow the instructions in the Exchanges section on our website.
3.2 Exchange Process: We will process the exchange after receiving and inspecting the returned item. If the item is out of stock, a refund or store credit will be offered.
4. Defective or Damaged Items
4.1 Inspection: If you receive a defective or damaged item, please contact our customer support team at [support@yoruclothing.com] within 7 days of receiving the order. Provide detailed information and photos for our review.
4.2 Resolution: We will work with you to either replace the item, issue a refund, or provide store credit based on the circumstances.
5. Contact Us
5.1 Customer Support: For any questions, concerns, or assistance regarding returns and refunds, please contact our customer support team at [support@yoruclothing.com] or [phone number].
Thank you for choosing Yoru Clothing! Your satisfaction is our priority.